Returns Policy

Quality is important to us.  If you discover an issue with our goods, please Contact Us and we will do whatever we can to resolve it quickly.

If the goods you receive are faulty, we will refund or replace them (at your choice) if they are returned to us within 30 days of purchase.  The goods must be returned as they were supplied, in their original packaging, undamaged, unmarked and unused. 

If a fault develops in the goods after you begin using them but still within 30 days of purchase we will replace, repair or refund the goods depending on the nature and extent of the fault.

Return freight is the responsibility of the buyer; replacement freight is the responsibility of the seller.  All freight expenses paid are not refundable.

Advice

The advice we offer on this web site is our opinion, informed by years of experience.  However we will not be liable for any loss suffered as a result of you taking our advice.

Privacy

We will not disclose or sell your customer data, contact  or credit card details to any third party.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 2 business days following the payment being cleared.  Any uniforms requiring custom embroidery may take an additional 2 business days.  Estimated delivery timeframes are noted when you select your freight options.